Refund policy

Brwnsgr Skincare is made in small batches by hand. Unfortunately, we can’t offer you a return or exchange. All sales are finals.  We encourage you to reach out to us before buying should you have any questions about a specific product. 

Brwnsgr Skincare does not offer refunds or exchanges  on any products, unless it arrives to you damaged and/or broken. In such case, please send a photo of the damaged items to within 24 hours upon receiving your package and we will gladly replace for you. In some cases we may ask you to send us the broken item.

Shipping Domestic & International: We will not be responsible for any lost or stolen packages.

Brwnsgr Skincare offers the following shipping options:

  • Canada: $10 flat rate to anywhere in Canada (Excluding army bases and PO boxes)
  • Canada: Free standard shipping for orders over $100 (Excluding army bases and PO boxes)
  • USA: $10 flat rate standard shipping to anywhere in the U.S. (Excluding army bases and PO boxes)
  • USA: FREE standard shipping on orders over $100CAD to anywhere in the U.S. (Excluding army bases and PO boxes)

IMPORTANT: Please note that Brwnsgr Skincare shall not be held responsible for items that are lost or stolen when delivered to the mailing address specified during the ordering process.