Policy's and FAQ's

Shipping & Processing: Brwnsgr strives to ship orders next day, however, please allow 3-7 business days for your order to be processed and shipped. This excludes weekends & holidays.

*NO REFUNDS OR EXCHANGES* ALL SALES ARE FINAL

Please check your address to confirm it is correct. In the case that the address is incorrect or needs to be changed for whatever reason you will receive an email.

Please feel free to email us at brwnsgrhelp@gmail.com

What is the body butter shelf life?

Since there is no water in our body butter formulas there is little room for bacteria growth. The approximate expiry date is 1-2 years from opening. 

My body butter arrive melted and “half empty”

All of our body butters and scrubs are made with shea butter (and/or mango butter) that are melted and then whipped to achieve the fluffy and soft consistency. Unfortunately if you live in a warmer climate there is a chance your body butter may arrive to you melted. The skin benefits are still active and the body butter is still usable. If it is liquid please place the body butter in the fridge for it to get hard.

What is the body scrub shelf life?

Since the foaming scrub contains water, there is a natural preservative mixed which can preserve the body scrub for 6-8 months.

What happens if I received damaged goods?

If you receive damaged items, email brwnsgrhelp@gmail.com photos of the damaged product within 24 hours of receiving the order. Since the damage will have occurred during shipping, which is not the senders responsibility, you will be eligible for a replacement product on the house but will just need to pay the shipping fee.

Can I return items?

All items are final sale and non-refundable.

I have a question about my order, how do I get into contact?

Please don’t hesitate to email brwnsgrhelp@gmail.com for ANY inquiries.